Here is the list of questions that Mr Turac kindly answered.
- Is there a quality management which is used in education istitutions and schools to raise the quality in Turkey?
- Could you give a short information about the implemention of TQM?
- What is the aim in TQM implementation?
- What is the performance measurement tool in TQM studies?
- What are the main principles of TQM ?
- Can you some information about process of TQM’s implemantation?
- You have said that TQM has started in 1999.Were there any works or comprehension about quality in your culture?
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THE INTERVIEW ABOUT TOTAL QUALITY MANAGEMENT WITH
DIRECTOR OF NATIONAL EDUCATION
1-Is
there a quality management which is used in education istitutions and schools
to raise the quality in Turkey?
Yes ,there is.It is called Total
Quality Management and it has been used since 1999 within the scope of a
project.The main aim of TQM is to raise the qulity in schools and classes.To be
able to use the project in all educational fields, Provincial Organisation
Total Quality Management Implementation Project was promulgated by National
Education Ministry.Within this project TQM Province Formatters have been
educated and inform works have begun and continued in province organisations.Quality
can be defined as ‘Suits to needs and provide satisfaction.Quality is an essential
element for productions and services nowadays.The way to achive quality is to
have educated and qualfied people.In this sense,perfection has been backround
of quality (for people and institutions).The first step is measure the
performance objectively both individual and instituonal in the works of raising
this perfection.
2-Could you give a short information about the implemention of
TQM?
TQM has started on 19th
October 1999.The project has been started to implement on 1st Novemver
1999 in 12 central organisations in 1st stage,on 1st March 2000 in 12
organisations in 2nd stage and on 1st
June 2000 in 19 organisations in 3rd stage.
Our National Education Ministry has
signed ‘Good Intent Declaration’ with Quality Association and by joining ‘National
Quality Process’ which is started by QA,Ministry has aimed to generalize the
Quality awareness to all country.
TQM implementations in our Ministry
has been continued by basing on EFQM(European Quality Management Foundation).By
getting support of QA,first institution directors and at least 2 or 3 people
from each institutions have been informed about Perfection Model.Besides , the units and Criteria Quality Improvement team members
are given training in TQM and EFQM’s Perfection Model.So 2177 staffs in central Ministry have informed about TQM
and 996 staffs have informed about EFQM’s Perfection Model between November
1999 and November 2000.On 31st December 2000 most units of Ministry have
finished self-eveluation as Perfection Model and have begun to make plans areas for improvement.
3-What is the aim in TQM
implementation?
The aim is to raise the qulity in schools and classes.
4-What is the performance
measurement tool in TQM studies?
One of the tools is Perfection
Model which is developed by EFQM.This model has been used in our Ministry.Self-eveluation
works in process of using the model have shown the institutions’perfection
level.Resulting from self assesment areas for improvement of the level of this
perfection will be moved to a better point.
5-What are
the main principles of TQM ?
Here are
the main principles of TQM:
a)Total Quality Management practices
are carried out with a plan and project.
b) Educational measures shall be taken
to ensure satisfaction of the beneficiaries of the services.
c)At each stage team work is
prioritized and is provided joining of brain and heart power of staff.
d)Resources are used effectively and
efficently.
e)The level of achivement target is always measured.
f)System is always improved by
questioning and is reformed.
g)Staff’s qualificitaion is always raised and is tried to gain the
perfection.
h)It is provided to have an operating
environment for staff who will be able to use their all potential.
ı)Consedering the changes the date and environment permanently ,learning
individual learning organisation approach is institutionalized by a plan.
j)Instead of being a part of problems ,being a part of solutions
is taught to workers.
k)Improving the quality is duty of all staff.
l)Improving is possible with changes.
m)Ensuring a
balance between corporate and individual objectives are taken into account
employees’ job satisfaction.
6-Can you some information about process of TQM’s implemantation?
|
*in every months(June/December)TQM Monitoring and
Eveluation Form is filled by schools and send to Province/District National
Education Directorate
**School development
management team carries out Quality Council’s and Quality improvement team’s
tasks.
7-You have said that TQM has started in 1999.Were there any works
or comprehension about quality in your culture?
Sure we had
•
Stick the needle into
yourself (to see how it hurts) before you thrust the packing-needle into others.
•
A beauty which you want for
yourself unless you do not want for others you cannot be a nature man.
•
Ahi Culture(Customer focus)
•
The person whose two days are
equal is in loss(Continuous Improvement KAİZEN)
•
Many hands make light work. (Full
Participation, Teamwork, Team Spirit)
•
The spirit of us instead of
me.(Corporate Culture)
•
Love created
because of Creator.
•
Make it be easy,do not make
it be difficult ,make it be loved ,do not make it be hated.
•
Turkish History from 19th May 1919 to 29thOctober 1923 = (Process Management)
•
Alparslan in Malzgirt
Battle,Yavuz in Egypt ,Fatih the conquerer in İstanbul , Atatürk in Dardanelles
and Independece War (Leadership)
Hüseyin
TURAÇ
Besni
National Education Directorate
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